Refund policy

We want you to feel confident with every Ayuboone piece. If something isn’t quite right, here’s how we handle returns.

 

Quick Guide

• 30 days to request a return

• Items must be clean, unworn, and with tags

• Email support@ayuboone.com with your order number — we’ll guide you from there

 

Change of Mind Returns

• You may request a return within 14–30 days of receiving your order.

• Items must be unworn, clean, and in original packaging. Light try-on is fine.

• Refund, exchange, or store credit is available once we receive and check the item.

Non-Returnable Items (for change of mind)

• Final sale or clearance items

• Hygiene-sensitive items (e.g. headwear, bottles) once used

 

Faulty Items

If your item is damaged, incorrect, or has a manufacturing fault, you are entitled to a repair, replacement, or refund under Australian Consumer Law. In these cases, we’ll also cover the return shipping.Please note: sizing issues or change of mind are not considered faults, but you can still return under our standard change-of-mind policy above.

 

How to Start a Return

Email support@ayuboone.com with your order number and reason for return. Our team will take care of the rest.